Last Updated: July 9, 2026
This page explains how to permanently delete your Sugar Sense account and the data associated with it, whether or not you still have the app installed. Sugar Sense is operated by Retarget OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia (VAT number EE102572290). For full details of how we handle your data, see our Privacy Policy.
DELETE YOUR ACCOUNT IN THE APP
If you have the Sugar Sense app installed, you can delete your account yourself, at any time:
- Open Sugar Sense and go to Settings → Terms & account → Delete Account.
- Confirm the deletion. This action is irreversible and takes effect immediately.
REQUEST DELETION WITHOUT THE APP
If you have already uninstalled the app, or cannot sign in, you can request deletion by email:
- Write to [email protected] from the email address associated with your Sugar Sense account (the address you signed up with, or the one used by your Sign in with Apple or Google account) and ask us to delete your account.
- We use the sending address to verify that the request comes from the account holder; we may ask a follow-up question if we cannot match it to an account. Once verified, we will delete the account and confirm to you by reply. We respond within one month, as required by Article 12(3) of the GDPR, and in practice usually much sooner.
WHAT DELETION REMOVES
Deleting your account irreversibly removes your data from our active systems, including: your profile and account row, your CGM and glucose-source credentials, your glucose history, your logged events, your alert configuration, your emergency-call records, your imported health metrics (from Apple Health or Health Connect), your My Foods library, your saved insight feedback, your subscription and entitlement record, your push notification tokens, your in-app feedback, your free-scan counter, and your authentication record.
Two points to note. First, for security and to preserve a consent trail, Care Circle follow links are set to a revoked state rather than erased, and the record of cross-account reads of your data is kept for up to 90 days before it self-deletes (pending Care Circle invitations are deleted). Second, copies of your data in our routine database backups persist until those backups roll off under our backup retention schedule. See the Privacy Policy (“Retention of data” and “Account deletion”) for details.
Your subscription is billed by Apple or Google. Deleting your Sugar Sense account does not by itself cancel a subscription; cancel it in your App Store or Google Play subscription settings to avoid further charges.
SIGNING OUT INSTEAD
If you only want to stop using Sugar Sense on one device while keeping your account, use Log out in the app instead: it clears the connection and push tokens on that device without deleting any data.
CONTACT
Deletion requests and account questions: [email protected]
Privacy and data-protection questions: [email protected]
By mail: Retarget OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia